People SCHEDULE a moving TIME for a reason. Its already an hour past the scheduled time you were supposed to be here and you keep forwarding our calls to VM after a couple rings. Absolutely PATHETIC. It was scheduled to be moved early at the agreed upon time because i work afternoons so I could help my mom move that morning and now you left her stranded with no movers and no help. You should seriously be OUT OF BUSINESS, THIS IS ABSOLUTELY UNCALLED FOR. And if I were american freight I would choose a different company to outsource to because I would NOT want to be associated with such an unprofessional "company". And regarding g american freights reply to another negative review.. No.. Its obvious that our complaints arent about furniture delivery. Theyre about a scheduled moving time and them being late ir not showing up at all and ignoring calls. Get your priorities straight and find a better company to associate your furniture with as well. *update* you finally answered my call over an hour later and I asked what the deal is and where youre at and she said "I'm at work" excuse me?! I thoight youre job was to move people and yoi completely blew us off just to tell me you're at "work"?!?!?! UN-FREAKING-BELIEVABLE!!
WARNING! Do not use these guys. American Freight and Big Lots 'outsource' to them. They refuse to have any policy documentation, and they make up policies as they go. They are rude and unprofessional thugs. Do not let these move your furniture. Rent a Uhaul yourself, or use a different company.
Would NOT recommend this company...very unprofessional...2 hours late..wanted paid before delivery made...would never use them!
The guys were great, worked hard with outstanding customer service. We had one issue but the owners took care of it quickly. Highly recommend!
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